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This problem is usually because there is no default printer driver installed on your system.

If you do not have a printer installed on your system, please follow these instructions to install a generic printer driver:

1. Go to your Windows Control Panel from the Start Menu, then choose "Printers And Faxes".
   
2. Click on ADD new printer. Follow the instructions to install the printer driver.
   
3. If prompted for a printer port, choose "FILE" instead of "LPT1"
   
4. When prompted for a printer model, scroll down to "Generic manufacturer" and choose "Generic Text Only" as the printer.

The most probable cause is your RichEdit control being out of date. The RichEdit control is a Microsoft library that is used by SceneWriter Pro (and other programs such as MS Word) to render text on the screen.

Solution:

If the RichEdit control was not automatically updated when you first ran SceneWriter Pro, you will have to manually update the RichEdit control.

1. Close ALL programs that are are currently running - to make sure, you could restart your computer.
2. Open Explorer. (Windows Key + E)
3. Search for "riched20.dll". (without quotes)
4. You should see riched20.dll in the search results. Make a note of the folder it's contained in.
5. Make a COPY of the file as a backup.
6. Open SceneWriter Pro's install directory. The default path is C:\Program Files\VA\SceneWriter Pro.
7. You should see a file there called "Update20.dll".
8. Make a COPY of that file.
9. Rename the COPY of that file to "riched20.dll" - without quotes.
10. Copy this to the folder which you located in step 4 and REPLACE the existing file.
11. Restart your computer.

Yes! Simply follow the directions below:

Yes, the Online Help file is identical to the help file that is shipped with SceneWriter Pro, but is provided here for your convenience.

Click Here to view the Online Help File

There certainly is! The Online Tutorial file is identical to the tutorial that is shipped with SceneWriter Pro, but is provided here for your convenience.

Click Here to view the Online Tutorial

Below you'll find an assortment of banners that will allow you to link to our website from your own. We have also created some small buttons for you to use.

To download the banners, RIGHT-CLICK with your mouse and choose "Save Picture As..." from the pop-up menu.

If you have purchased SceneWriter Pro, please complete the form on the Registered Users page to obtain the key code to unlock your product.

Once you have entered your Account Details, press the "Get Key Code" button to generate your key code. Follow the instructions on the screen.

If you have forgotten your account details, you may have them automatically e-mailed back to you by completing the form on the Registered Users page with the e-mail address that you supplied when you first purchased SceneWriter Pro. (Unless you have updated your account e-mail since then)

Once you have entered your e-mail address, press the "Retrieve Acc." button to have your account details immediately e-mailed to you.

Certainly. To update the e-mail address for your account, simply complete the following form.

NOTE: Changes take place immediately.

Step 1 - Enter Your Account Details: Customer Reference: Registered Owner: E-mail Address: Step 2 - Enter Your New E-mail Address: New E-mail Address: Ensure to type your new e-mail address correctly!

Simple. To contact us, please complete the following form, but please ensure that you have read the above possible answers to commonly asked questions before contacting us.

Step 1 - Enter Your Contact Details: Your Name: Your E-mail Address: Step 2 - Ask Your Question: Your Question: